lucis

Dell service

Last week my laptop got a little bump (my backpack fell from like six inches). For a while everything was working fine. Then I started getting all sorts of errors about the inbuilt bluetooth card. I dont really use bluetooth all that much, but the error windows that kept popping up (even with BT disabled) were extremely irritating, to say the least. No sweat, I have Complete care for three years (that means I can run a car over the laptop, and Dell gives me a new one). After about an hour of explaining the Indian Dell representative the difference between Bluetooth and USB, I managed to fix a pickup time scheduled for the next week. The Airborne guy turned up exactly at the decided time with a box for the laptop. And so started what I hoped would be no more than a week without my laptop... This was a couple of days back.

When I found the same exact box waiting for me this morning, my first thought was that Airborne had goofed up. I opened it, and was surprised to find a sheet of paper saying that the problem had been fixed. Woha! Way to go, Dell. From pickup to repair and delivery in under 48 hours!

So I remove my laptop. The screen hinge is fixed - it is not loose like before. The screen is all cleaned up of smudges and fingerprints. The keyboard is nice and sturdy (it was a bit bouncy earlier). Everything is nice and shiny - almost like new. In all the excitement, I almost did not realize that... the Bluetooth card DID NOT WORK! Apparently they had simply re-seated the card instead of replacing it :o

After another hour of struggling with another Indian "wireless specialist", I gave up. Maybe I'll try calling again sometime later. For now I guess I can live without Bluetooth for a while atleast.

Hey, look at the bright side... atleast they were fast in returning the laptop!